Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,527
Community Members
 
Community Events
165
Community Groups

agent view of all open tickets across all projects in 1

Hi, 

 

Is there a way an agent can get a view of all open tickets in all projects in one view and is updated in live time?

2 answers

2 votes

Hi @Kendrick Ladipo ,

We provide a commercial app called Dashboard Hub for Jira. It provides dashboard templates, more than 70 gadgets, 10 product integrations... 

The default refresh rate can be changed for high priority gadgets. These high priority gadgets are refreshed every minute, for cases like customers having SLAs within minutes. And you can share your dashboards with users in the Customer Portal of Jira Service Management or external stakeholders :) Have a look to this example ITSM dashboard.

Hope this helps!

Hi @Kendrick Ladipo and welcome to the Community,

No, not in real time, unfortunately. The closest you can get to this is by using a Filter Results gadget on a dashboard, with a refresh rate of 15 minutes.

To set this up:

  • create a filter that fetches all open issues across the projects you need and save it;
  • create a dashboard from Dashboards > create dashboard
  • add a Filter results gadget to the dashboard and configure it to:
    • get its data from the filter you created earlier
    • displays the columns you like to be there
    • set the auto refresh option to refresh every 15 minutes

Hope this helps!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

293 views 2 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you