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I've checked Atlassian status: no errors(all is fine)

I also can't open a support case

Could someone assist me with this case asap?

1 answer

0 votes
Jack Brickey Community Leader Feb 23, 2021

so is this a new site that you have yet to be able to connect to or was it working and now not? As you are on Free account you won't have access to Atlassian Support.

It was working and now not.

We have a paid account.

how did you solve it? I have the same error after a tens of working days

Jack Brickey Community Leader Jan 18, 2023

Hi @Nicola Campanelli , is it persisting? What plan (Free, Standard...) are you on? I do not see any outages reported but it may be new and limited to a few sites. You can reach out to Atlassian Support if not on Free plan.

It has been solved.

My problem was I removed Jira Product Delivery (Beta version) and It disabled the entire Jira Software


Like Jack Brickey likes this
Jack Brickey Community Leader Jan 18, 2023

thanks for sharing the root cause as it will help others!

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