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Your Atlassian Cloud site is currently unavailable.

Edited
Yurii Hulianych
Yurii Hulianych Feb 23, 2021

Our website is: https://xelonhelp.atlassian.net/

An error occurs when trying to access Jira Service Management:

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

I've checked Atlassian status: no errors(all is fine)

I also can't open a support case

Could someone assist me with this case asap?

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Jack Brickey
Jack Brickey Community Leader Feb 23, 2021

so is this a new site that you have yet to be able to connect to or was it working and now not? As you are on Free account you won't have access to Atlassian Support.

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Yurii Hulianych
Yurii Hulianych Feb 23, 2021

It was working and now not.

We have a paid account.

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Nicola Campanelli
Nicola Campanelli Jan 18, 2023

how did you solve it? I have the same error after a tens of working days

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Jack Brickey
Jack Brickey Community Leader Jan 18, 2023

Hi @Nicola Campanelli , is it persisting? What plan (Free, Standard...) are you on? I do not see any outages reported but it may be new and limited to a few sites. You can reach out to Atlassian Support if not on Free plan.

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Nicola Campanelli
Nicola Campanelli Jan 18, 2023

It has been solved.

My problem was I removed Jira Product Delivery (Beta version) and It disabled the entire Jira Software

Thanks 

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Jack Brickey
Jack Brickey Community Leader Jan 18, 2023

thanks for sharing the root cause as it will help others!

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