You don't have permission to transition this issue

Neil Price-Jones
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February 4, 2025

Had the right to do this previously but somewhere along the way it disappeared.  Also cannot assign an assignee anymore.

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Rebekka Heilmann _viadee_
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February 4, 2025

Hi @Neil Price-Jones and welcome to the Community,

could you double check that you 

1) have a Jira Service Management License

2) The Service Desk Agent Role in the specific project?

Easiest way to find that out is to use the Permission helper and check for one of the affected issues :) it will tell you what you're missing. You find that in the System settings

Neil Price-Jones
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 4, 2025

Rebekka - thanks for the information about determining where the problem lies.  I do not have Jira Service Management license and Service Project Agent Permission on this project.  Still working on trying to reset those.

 

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