I hope someone used JSD with a similar case to mine.
We have 24/7 Support, and I have a team working on shifts, and I need the following:
Has anyone else had the same challenge? Seems to me JSD is suited only to quick tickets, that don't require a handover between shifts.
Is it a good pattern to automatically reassign tickets with some sort of a script to ensure they are assigned to whoever is on shift? Even then, can I get the portion of the SLA performed by a particular assignee?
Please share your thoughts and experience.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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