I'm using the following:
Which works across the 6 closed states in custom workflow and changes the status to: in progress.
It does not revert the resolution state of Done.
So if a customer comment on a Closed issue it will have the status: in progress but won't appear on Queues such as All open tickets
I'm sure the solution is unsetting the resolution state but i can't figure out how to achieve that.
You'll need to add a post-function to your workflow to change the resolution when you transition the issue into 're-opened'
This documentation explains how to do that quite nicely.
Remember to save a copy of your original workflow just in case when you make the change and consider any other projects that use the same workflow
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