Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Workflow - Custom Approver field is empty Edited

JSM Cloud.  I am working on a workflow for system request.  

In a my System Request, when I change the status to "Waiting for Approval", the approver is blank.

I have the System Request, Request Form, list of Visible and Hidden with Preset.  When I move the custom approver field to hidden, it prompts me for the value.  It says these hidden fields should not be shown on the request form.






When I open the ticket, "Estimate Approver" field is blank at Open status and at approval stage.


What am I missing?  Do I need some sort of property key / value in the properties of the workflow step?  I see is blank.


1 answer

1 accepted

0 votes
Answer accepted
Benjamin Community Leader Apr 28, 2021

@Sheree MacNinch : Looks right. Just tested it and see if ran into the same issue but when I preset myself as approver...I could see the approve and decline button. What do you see when you login as the approver?


Things to check:

Is the estimate approver pre-set value still there in the configuration?

Is there another custom field with the same name as estimate approver?

Thank you so much for your help!  

I did check the items on the list but they were configured correctly.

What I did find was I must have a miss match between screens / schemes somewhere.  I applied workflow to appropriate projects and confirmed that the preset value was set correctly in each screen.  

After your confirmation I was able to focus in the right area.  

Thanks again!

Like Benjamin likes this
Benjamin Community Leader Apr 28, 2021

You welcome. That's great to hear. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

840 views 28 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you