JSM Cloud. I am working on a workflow for system request.
In a my System Request, when I change the status to "Waiting for Approval", the approver is blank.
I have the System Request, Request Form, list of Visible and Hidden with Preset. When I move the custom approver field to hidden, it prompts me for the value. It says these hidden fields should not be shown on the request form.
When I open the ticket, "Estimate Approver" field is blank at Open status and at approval stage.
What am I missing? Do I need some sort of property key / value in the properties of the workflow step? I see approval.pre-populated.field.id is blank.
@Sheree MacNinch : Looks right. Just tested it and see if ran into the same issue but when I preset myself as approver...I could see the approve and decline button. What do you see when you login as the approver?
Things to check:
Is the estimate approver pre-set value still there in the configuration?
Is there another custom field with the same name as estimate approver?
Thank you so much for your help!
I did check the items on the list but they were configured correctly.
What I did find was I must have a miss match between screens / schemes somewhere. I applied workflow to appropriate projects and confirmed that the preset value was set correctly in each screen.
After your confirmation I was able to focus in the right area.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events