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Work in different team in one project

didier.blanchet March 3, 2020


I would like to know if it's possible:

To control which queues the agents can see for a project?

I would like that each department sees only the queues related to their department.

Please tell me if it's possible,

Best Regards,



1 comment

khalid alqahtani March 3, 2020

Dear @didier.blanchet

i just realize there is now way to restrict each queues depend by group & user: 

but, there is a way we used my be help you.

which is customize queue filter by adding assignee = currentUser().

every agent when open this queue he will see all issue has assigned to him.

my be this solution will help you or give idea to do it by another way.

good luck.

didier.blanchet March 3, 2020

Hi Khalid,

Thank you for your answer, it is the way we are using the queues.

But I would like to know that people in "Application" see only tickets related to their

service and not the other ones. Just because for me they don't need to see what they

don't need to work on. I don't think it is possible in Jira service desk.

But I prefer to ask before surrender.




Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 5, 2020

Hi @didier.blanchet ,

Restricting the list of queues that someone sees is indeed not possible out of the box.

We solved this by using the app by Deviniti called Queues for JIRA.

This app allows you to define visibility on the queues and also group them together (and also create queues that cross projects).

Deviniti Queues for JIRA ServiceDesk 


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