Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Within "Resolution code", I seem to have duplicate of some of the fields.

Rajan Dangol
Rajan Dangol
Contributor
August 13, 2024

 

Within "Resolution code", I seem to have duplicate of some of the fields. I would like to understand why I have duplicates. 

 

Resolution code.png

Answer
Watch
Like Be the first to like this
148 views

3 answers

2 accepted

2 votes
Answer accepted
Marc - Devoteam
Marc - Devoteam
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
August 13, 2024

HI @Rajan Dangol 

Did you create a JSM site only?

If you did, this is a bug that you encoutered, JRACLOUD-79002 

Work around is to simply delete the duplicate resolutions

Reply
1 vote
Answer accepted
Dexter de Vera
Dexter de Vera
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 13, 2024

Hi @Rajan Dangol ,

If you want you can just delete the duplicate name by clicking delete. There will be a confirmation that allows you to change the related issues to another resolution.

Hope it helps.

Thank you!

Reply
0 votes
Rebekka Heilmann _viadee_
Rebekka Heilmann _viadee_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
August 13, 2024

Have you started fresh in Cloud or migrated from Server/Data Center? 

Have you imported projects or issues at some point?

View More Comments
Rajan Dangol
Rajan Dangol
Contributor
August 13, 2024

Started fresh in cloud and nope it has not been imported projects/issues. 

Like
Rajan Dangol
Rajan Dangol
Contributor
August 13, 2024

I think maybe these are used in Change and Service Request? Possibly?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events