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Will existing bookmark not work if a new custom domain is used for help center?

Hi,

Atlassian recently announced that organizations can have custom domains for their JSM help center.

Most of our help center customers have bookmarked the existing URL. If we change the URL, will those bookmarks stop working?

Example:

Existing URL: taosupport.atlassian.net

New URL: taosupport.achme.com

1 answer

2 votes
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 04, 2023 • edited

Hi @Susheela_Kushwaha 

 

It will redirect the previous URL to the new one.

cloudurl.png

But there is some limitation using this feature.

Can I change the URL used to access a product? | Atlassian Support

 

Regards

Thanks @Florian BonniecThis is exactly what I was looking for. I appreciate your quick response.

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