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Will existing bookmark not work if a new custom domain is used for help center?

Susheela.Kushwaha
Susheela.Kushwaha
Contributor
October 4, 2023

Hi,

Atlassian recently announced that organizations can have custom domains for their JSM help center.

Most of our help center customers have bookmarked the existing URL. If we change the URL, will those bookmarks stop working?

Example:

Existing URL: taosupport.atlassian.net

New URL: taosupport.achme.com

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Florian Bonniec
Florian Bonniec
Community Leader
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October 4, 2023

Hi @Susheela.Kushwaha 

 

It will redirect the previous URL to the new one.

cloudurl.png

But there is some limitation using this feature.

Can I change the URL used to access a product? | Atlassian Support

 

Regards

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Susheela.Kushwaha
Susheela.Kushwaha
Contributor
October 5, 2023

Thanks @Florian BonniecThis is exactly what I was looking for. I appreciate your quick response.

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