Why would SLA work incorrectly if reporter is same as assignee?

[Ahmed Shehata]

WHy? Having the same user assigned to both the reporter and assignee roles may cause your SLA to work incorrectly. 

[Jack Brickey]

Unsure. Are you experiencing this. Can you explain what you are seeing specifically?

[Ahmed Shehata]

i want to understand which level the SLA will be calculated, it can be assigned as an issue property or only as a relation between reporter and Assignee

[Jack Brickey]

I’m sorry but I don’t understand your question. Please review this document as a starter to SLAs. https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html

they don’t relate to reporter and assignee. SLAs are timers that reflect the commitment to resolve an issue based upon things like priority and leverage a customized calendar that represent you work schedule.

[Ahmed Shehata]

for other service management applications, I can assign SLAs based on the reporter or its location or issue category or Assignee it self 

can i  do that here?

[Jack Brickey]

yes you can do that. You should find that info in the documentation but here is an example...

[Heather R]

In a related question, what is the expression to exclude from the SLA when the reporter = assignee?

Edit: I created a new question for this. Thanks!