Why unknown users were added license into our Jira service management?

shuo wang January 12, 2022

Hi, 

The question is about unknown users were added license into our jira service mangement. No one in our team with the admin permission added these people in, but they suddenly were created in our projects. 

Although this person's email had the same domain with ours, our company's jira didn't connected with the main company's jira even though we are kind of corporate with the main department, and no one invited him. Could anybody help on this please? Also, could anybody tell me how to prevent such cases? 

20220113-115154.png

1 answer

1 vote
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 12, 2022

@shuo wang -

Have you look into the "Audit Log" via clog wheel (Settings) >> Systems to see if there is any entry of this user add event?

You can also submit official support request to Atlassian support team to provide you with further assistance.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events