Why "//" is being added as suffix to reporter's email address

Bharat Kumar Bondalapati September 19, 2024

I came across Jira tickets and can see that ''//'' is being added as suffix to the reporter's email address. This used to work fine before and nothing has changed.

Any solution to resolve this?error.jpg

4 answers

1 vote
Bharat Kumar Bondalapati September 19, 2024

@Dave Mathijs Yes, it is connected with an identity provider (Azure).  

0 votes
Bharat Kumar Bondalapati November 21, 2024

This is resolved and it was an issue at Atlassian

0 votes
Andrew Hewitson September 23, 2024

This started appearing on our instance recently as well.  We linked Azure to our Atlassian Guard about 3 months ago with all users imported weeks ago.  We also use JSM Asset management which we have had for about 9 months.    But this problem only showed up last week.  So it doesn't sound like it's related to our Azure - Guard integration or Asset management as confirmed by Atlassian.  I'm working with their support right now for a solution.

0 votes
Dave Mathijs
Community Leader
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September 19, 2024

Hi @Bharat Kumar Bondalapati is your Jira site connected with an identity provider via Atlassian Guard? Or are these manually created/invited users?

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 19, 2024

@Bharat Kumar Bondalapati Please double check the settings and connection with your IdP in that case. I'm pretty sure the root cause is in that configuration somehow.

Bharat Kumar Bondalapati September 19, 2024

@Dave Mathijs Checked IDP settings and everything is confiogured correctly.

I also found this which I faced 3 to 4 days earlier: https://community.atlassian.com/t5/Jira-questions/Stop-auto-encoding-field-values-containing-as-mailto-links/qaq-p/2378643

This is exactly what's happening with us as well

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