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Why notification email takes time after each update on the tickets.

fathima-humaira-cader_nanomatrixsecure_com
fathima-humaira-cader_nanomatrixsecure_com
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April 14, 2024

I have set up the notification email for every update on the tickets. It takes around 2-4 mins to get an email. Is it a normal behavior or do I need to do some settings?

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Brant Schroeder
Brant Schroeder
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April 14, 2024

@fathima-humaira-cader_nanomatrixsecure_com the email handler processes emails in batch and can take 3 to 10 minutes.  Some of the notifications are processes immediately but most are not.  You can learn more here: https://confluence.atlassian.com/jirakb/short-wait-time-when-receiving-jira-cloud-email-notifications-1102614971.html 

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Brant Schroeder
Brant Schroeder
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September 11, 2024

@fathima-humaira-cader_nanomatrixsecure_com if this answered your question can you please accept the answer to help others?

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