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Why my automation not working

i have 2 service project.
A, B

i create automation in A service project, when user raise ticket in A service project, will automation create and link issue in B service project.

But seen not working, may i know what i facing ?

1 answer

0 votes
Jack Community Leader Jan 18, 2021

Please share the details of you automation - screenshots and what do the logs convey?

Ticket got auto create, but not auto link to release ticket

Hi Team @Jack  is it because 2 project both is service project, so cant to do automation Link or how ?

Jack Community Leader Jan 19, 2021

I recommend you abandon the legacy automation and use the new automation. Have you tried that yet?

Can you provide screenshots and teach us learn how to set the same function?

May i know how to fixed this ?


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