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Why is it that after a request is made, a loop occurs and starts to replicate the same message?

When a request is made from a user and processed into the open tickets for agents to view, a few seconds or even minutes afterwards there is a response from our helpdesk email to confirm that "we are looking into the issue". The request from the helpdesk starts to replicate itself over and over. If anyone knows of a solution, please comment ASAP! Thank you so much...


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Liam Green Community Leader Nov 02, 2020

Hi @Kenese Kaulave 

Welcome to the Community!

Is the user creating the ticket via email?

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