Why does "Security Level" keep disappearing from "Request Type" Hidden fields in Jira Service Desk?
I have to add the field back under "Hidden Fields" every single day for Issue Security to work. This is bad because then people who are on the project and not authorized to see the ticket, will see it.
Please see screenshots of config.
I was wondering how that turns out? I came across this page since we're experiencing a strange behaviour. The following can be said:
BUT, for some reason the issue security field disappears simply at some time from the form. From then on however the default security level will be taken which is wrong. As a result a group of team mates (the department mentioned above) does not have access to those newly created issues due to restrictions within the default security level.
In the first place we have expected to have the Jira system field "Security Level" on a Jira Service Desk request type form permanently. At a second thought I remembered "unsupported fields" as stated in the manual. However we were able to add the field to the form which is exactly the opposite. How can that be?
Also we have checked and we can confirm that there's no post function, no script runner job, no Service Desk automation that would change any request types except for issues created by (Email This Issue) mail handler.
Does anyone have had any similar experience?
We're currently running Jira Server 8.5.1 with Service Desk 4.5.1
Thanks for your attention and help.
Does your field configuration say the security level is required? If it's not required, you can remove it from the create screen and then you don't need to set it when you hide it in the request type.
Perhaps you could default your security level, I see that you have not selected any of your security levels as the default.
Or you could use the many post workflow functions to set the issue security level after an issue is created.
Just some suggestions.
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