We've had 2 JSD projects setup for about 6 months now - and everything is working fine.
We just added a new JSD project this month - and it appears to have a completely different look and feel with many more options available.
a) is this just a new version? and when did this new 'version' get released?
b) how can I upgrade/update my legacy projects to the seemingly new and improved look and feel?
Please see screenshot attached noting different options. Thank you!
Hi @Sandi Slavko,
The new JSM project you created is based on the ITSM template, which is based on ITIL where you have 4 different types of requests. You also see the integration to Opsgenie that is now part of JSM (Alerts and On-call menu options).
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