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Why do emails sent via an Outlook Rule not create an issue?

Heather Holland
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January 23, 2023

I'm able to forward emails from my Outlook account and they successfully create a new issue in Service Management.  If I create a rule in Outlook to autoforward that same email, it does not create an issue.  

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Riley Venable
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February 11, 2023
Jira Service Management filters out emails if the auto-submitted headers contain the keywords auto-generated, auto-replied, or auto-notified.

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