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Why do emails sent via an Outlook Rule not create an issue?

Heather Holland
Heather Holland January 23, 2023

I'm able to forward emails from my Outlook account and they successfully create a new issue in Service Management.  If I create a rule in Outlook to autoforward that same email, it does not create an issue.  

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Riley Venable
Riley Venable
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February 11, 2023
Jira Service Management filters out emails if the auto-submitted headers contain the keywords auto-generated, auto-replied, or auto-notified.
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