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Why did our account close?

Merve Öztürk
Merve Öztürk November 27, 2021

Our work account closed. It says ‘you havent got permission’ we used yesterday but today we cant use anymore, why,?

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Brant Schroeder
Brant Schroeder
Community Leader
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November 27, 2021

@Merve Öztürk Welcome to the Atlassian Community

You need to submit a support request to Atlassian: https://support.atlassian.com/contact/

I will also escalate this to them as well.  They will need to look at your account to see what is happening.

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1 vote
Angélica Luz
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 29, 2021

Hello @Merve Öztürk,

Welcome to the Atlassian Community!

I saw that you created a ticket as suggested by Brant and our customer advocates already helped you in reactivating your site.

If there is anything else we can do to help, please let us know.

Kind regards,
Angélica

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