@getlabme Can you please expand on how they are accessing them. They will have to access them via Jira Service Management in order to see them. If you are providing them links to Confluence then they will get the restricted error.
Please also make sure that you followed all these steps. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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