I appreciate your answer.
The solution was - I had to pay to open up access settings. I don't know why that isn't clearer. Just a simple notification at the start would have been great. For months we were attaching help desk articles to support tickets and no one could read them leaving us scratching our heads.
Like why would you make it seem that it all there - turn key but doesn't work as intended?
Its so simple to click add how-to-article but never does it say "Hey, your customers can't see this, pay $x to turn it on".
@getlabme Can you please expand on how they are accessing them. They will have to access them via Jira Service Management in order to see them. If you are providing them links to Confluence then they will get the restricted error.
Please also make sure that you followed all these steps. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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