Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,556,200
Community Members
 
Community Events
184
Community Groups

Why can't I make changes to my service project tickets on Jira cloud?

Edited

Being an admin, I am unable to make any changes/actions to the tickets. It says "You don't have permission to transition this issue". My board has upgraded to the Standard plan but it still not allowing me to perform any updates to the issues. 

Can someone please advise me to understand what went wrong along with a solution?

 

Screenshot 2023-05-23 152603.png

1 answer

0 votes
Melo
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

Hi @Sureka Manikandan, welcome to the community!

It seems like this related to the Project Permission. Please verify if you have "Transition Issues" permission and also if you have product access.

You can read more about company project managed permissions here: 

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/

I hope that helps.

Cheers,

Melo

Hello Melo, 

Thanks for your response. Permission wise all are fine. What did you mean to exactly do with product access? Can you explain a bit more?

Melo
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2023

Hi @Sureka Manikandan

By product I mean JSM, Jira, Confluence etc. Each one of them are considered a different product and you usually will manage it through groups. 

Assuming you have the permission, you can go to Settings>Products>Product Access>Manage Access (for the selected Product) there you can manage the access.

You can also follow the steps described here: https://support.atlassian.com/user-management/docs/give-users-access-to-products/

Thanks,

Melo

Thanks Melo. I will try it out.

Like Melo likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events