Greetings, my fellow Jira users.
Lately, tickets are created via the portal or directly in ira, are created with a "Resolution Code" 'DONE.' I am not sure if this is a bug, but it never happened before. This obviously throws off any queue that is set to find 'Unresolved' tickets.
Any insight here?
Ok, that's the most common culprit behind this behaviour, worth ruling out before going into a load more detail.
If the resolution is not being set because it is on the create screen, then it must be being set by something else. The next most likely culprits are a post-function, automation or listener doing it, and there are some other things too.
To narrow it down a bit more, could you create a new issue, give it 30 seconds and then look at its "history" tab - does that show a change of resolution?
Thank you for your help.
I made a quick video on what happens when I create a new issue.
The 'Resolution' field is not there until I click 'Create', and then it 'pops' into the form. How strange...
I made a quick video for you:
I hope that helps!
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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