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We defined an email in service management
used sample customer emails to email to it
when we reply using service management
it goes to SPAM - on customer side
This would be the spam filter on the customer’s side. The customer needs to whitelist the email address,
Thanks Jack. But we tried in several sample "customer email" and all went to spam.
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There is no "but" here. Your customer needs to stop flagging valid emails as spam.
It's not Jira doing this, it doesn't even have any (anti)spam functions. Your client needs to fix their spam filters.
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Hi Nic, what I mean here is... we've tested to several emails/various email provider (gmail, yahoo, icloud), all went to SPAM/JUNK.
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