Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why are email replies from Service Desk (Service Management) ends up in SPAM (customer side)?

We defined an email in service management

used sample customer emails to email to it

when we reply using service management

it goes to SPAM - on customer side

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Feb 08, 2021

This would be the spam filter on the customer’s side. The customer needs to whitelist the email address,

Thanks Jack. But we tried in several sample "customer email" and all went to spam.

There is no "but" here.  Your customer needs to stop flagging valid emails as spam.

It's not Jira doing this, it doesn't even have any (anti)spam functions.  Your client needs to fix their spam filters.

Hi Nic, what I mean here is... we've tested to several emails/various email provider (gmail, yahoo, icloud), all went to SPAM/JUNK.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

227 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you