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Why am I getting message "The following customers could not be added" when trying to add a user?

I have a Service Project that I want to add external customers to, just using their email, but it's giving me that error. There are already many people on the team so I know this was working for my predecessor. I go...

Project --> Customers --> Team (group of customers) --> Add customers --> Enter email

Am I doing something wrong or missing any steps? Also, I am certain the email is valid. 

1 answer

2 votes

Hello @Colleen Tanner !

This would usually mean that these particular users are already present but inactive. 

Could you please check that?

Jack Brickey Community Leader Nov 04, 2021

Or maybe a malformed email?

Like Grigory Salnikov likes this

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