Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

While commenting back on a ticket, how can we setup a auto populating Signature in the comment?

While commenting back on a ticket, how can we setup a auto populating Signature in the comment?

2 answers

0 votes
Daniel Ebers Community Leader Jan 13, 2021

Hi jibran.munshi@vistaprint.com

in case the signature is a static one and explains, for example, some legal information/disclaimer you could add it to the template reachable from "customer notifications" from Jira Service Management:

https://confluence.atlassian.com/confeval/jira-service-management-evaluator-resources/jira-service-management-edit-customer-notifications

and:

https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/

Regards,
Daniel

Hi jibran.munshi@vistaprint.com ,

When it comes to agent signatures, Canned Responses can be used.

You can create a signature template and use it while commenting.

Please refer : Canned Responses 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

242 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you