Non-IT team needs service desk and change management function. Can I use General service management template and add change management function? If yes, how?
@Marek That template would work just fine. You can then create your own request types and workflows to meet your needs. Atlassian has a great KB about change management configuration here: https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-desk-817562147.html
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