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Which license should I purchase?

I've purchased two JIRA licenses, not knowing which license did I need to migrate my JIRA instance. The Service Management license tells me that I'm unable to proceed due to license mismatch.

Please provide me with a proper license to start up my copy of JIRA. If this is not possible, I will be forced to request a refund on the two licenses, whereas I'm happy to not request a refund if you would be so kind as to provide me with a license.


The log files are available at

1 answer

1 vote
Mohammed Amine Community Leader Nov 27, 2021

Hi @Piotr Maślanka 

I think that you wanted to send a request to Atlassian and this is not Atlassian support portal. 

If you need to open a case/request on Atlassian support portail, please use this link

If you need help from the community, we will need more information: 

  • When you say "... migrate my Jira instance" what type of licence do you have? 
  • Do you want to migrate from Server to another Server? or from Server to Atlassian Cloud?  
Mohammed Amine Community Leader Nov 27, 2021

Please note that the log file is not accessible. 

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