The help center name and front page title can be translated in another language, but the Announcement subject and announcement message are greyed out when selecting another language. Is that correct?
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Yes, that’s the behavior when the person doesn’t have permission.
The person can be a Project administrator and have a Jira Service Management license, but in order to add the translation for the announcements, they need to be a Jira administrator as well.
A site administrator must go to Cog icon > User management and add the user to the group "administrators". After that, it will be possilble for them to add translation for announcements.
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