Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where to find the data that people input in popup screens

Hi community, 

I have enabled popup screens between transitions in my Jira service workflow (e.g. when someone clicks to move status to "reviewed" status, a screen pops up and they have to add detail of the testing that they completed to review the ticket). I added the screen to the transition from "waiting for review" to "reviewed".

The screen works well, but my question is: where can I find the data that is filled out on the screen (e.g., the testing that people completed)? It doesn't show up in Comments or History in the main issue ticket. (I'm an admin for both the product and our site admin)

Where can I find all of the completed pop-up screen data? 

Thanks so much! 

1 answer

1 accepted

2 votes
Answer accepted

@Natalie Piercey -

Hi Natalie:

You will need to ensure all of the fields that used in your Pop-up screens are added in your project's View issue screen.  This way you will see those fields data when you viewing the issue.

One key factor that you need to determine is that do you want users (i.e Agents) to be able to edit those fields (after they are populated via WF pop-up screens).  If yes, then you will also need to add them to your Edit issue screen.   Typically, if a field is populated via WF pop-up screen (controlled via WF), then it should be READ ONLY once it is populated.  It is all depend on your business process rules.

Hope this helps,

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thank you so much, Joseph! 

This is exactly what I needed, and thank you for your tips if we should include those fields in "Edit Issue" screen or not. 

Thanks!

Natalie

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

332 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you