Where has the red padlock gone?

[Liam Green]

The 'red padlock' for changing issue security seems to have disappeared from my tickets - it was there until recently and I don't think I have done anything.

Has anyone else experienced this?

[Dirk Ronsmans · Accepted solution]

Hi @Liam Green

For me the black padlock only appeared when I added the field "security level" to my screen.

Once a security level was set it turned red :) (so perhaps you're missing the black/blue padlock?)

Was maybe your screen edited, can you double check if the field is on your screen configuration?

edit: and removing the field from the screen indeed removes the padlock.

[Liam Green]

Thanks @Dirk Ronsmans 

That was the issue!  I have the level set, but not the field visible.

As it turns out, it's really helpful not having it displayed as it means the agent can't edit it - but I was worried for a while that it just wasn't registering.

Thanks for coming back to me so quickly! 

[Ryan Cabanas]

@Liam Green I think you can control who has the permissions to change this field by adjusting the "Set Issue Security" permissions in the "Permission Scheme" associated with your project, right?