Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Where has the red padlock gone?

Liam Green Community Leader Oct 21, 2020

The 'red padlock' for changing issue security seems to have disappeared from my tickets - it was there until recently and I don't think I have done anything.

Has anyone else experienced this?

1 answer

1 accepted

1 vote
Answer accepted

Hi @Liam Green

For me the black padlock only appeared when I added the field "security level" to my screen.

Once a security level was set it turned red :) (so perhaps you're missing the black/blue padlock?)

Was maybe your screen edited, can you double check if the field is on your screen configuration?



edit: and removing the field from the screen indeed removes the padlock.

Liam Green Community Leader Oct 21, 2020

Thanks @Dirk Ronsmans 

That was the issue!  I have the level set, but not the field visible.

As it turns out, it's really helpful not having it displayed as it means the agent can't edit it - but I was worried for a while that it just wasn't registering.

Thanks for coming back to me so quickly! 

Like Dirk Ronsmans likes this

@Liam Green I think you can control who has the permissions to change this field by adjusting the "Set Issue Security" permissions in the "Permission Scheme" associated with your project, right?

Like Liam Green likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you