The 'red padlock' for changing issue security seems to have disappeared from my tickets - it was there until recently and I don't think I have done anything.
Has anyone else experienced this?
Hi @Liam Green
For me the black padlock only appeared when I added the field "security level" to my screen.
Once a security level was set it turned red :) (so perhaps you're missing the black/blue padlock?)
Was maybe your screen edited, can you double check if the field is on your screen configuration?
edit: and removing the field from the screen indeed removes the padlock.
Thanks @Dirk Ronsmans
That was the issue! I have the level set, but not the field visible.
As it turns out, it's really helpful not having it displayed as it means the agent can't edit it - but I was worried for a while that it just wasn't registering.
Thanks for coming back to me so quickly!
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