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Where do you find the configuration to customize the automatic email triggered from service desk

Sathish Raj
Sathish Raj Jan 10, 2023

Guys I need to customize the message in the automatic email that is triggered when I raise a request in Jira Service Desk.

Can you help me find the exact place to configuring the email.

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Jack Brickey
Jack Brickey Community Leader Jan 10, 2023

Maybe you were looking for this...

Project settings > customer notifications

Within the customer notifications you can edit any of these. Let me know if I'm on target here or not.

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Sathish Raj
Sathish Raj Jan 10, 2023

Thanks @Jack Brickey . I was searching in Configuration but the previous admin is inactive so it was throwing error which is resolved when I added my name and I can able to see the custom notification.

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