When transferring a project to the new ITSM template, will all the historic tickets be accessible?

[Jason Selby]

I am in the middle of transferring to the new ITSM template from the standard Service Template withing Jira Service Management. Will all historic tickets be accessible for audits and what will happen to the original project key (reference number?)

[Jack · Accepted solution]

I guess that depends on how you are “transferring” The issues from one project to another. Are you simply using the move function or something else?

[Jason Selby]

I am following these instructions. https://support.atlassian.com/jira-service-management-cloud/docs/can-i-move-my-existing-project-to-the-new-itsm-template/ so will be Bulk Moving 'All Issues' when everything is replicated from one project to the other...

[Jack]

Yep that is the “move” approach. If you follow that process then yes you should preserve all issues as part of the move. Note that your issue keys will be different but all tickets should exist.

[Jason Selby]

Thanks Jack. So to confirm, i will be able to search on the original issue key ?

[Jack]

No. The old issue key will be gone.

[Jack]

You might consider creating a custom field (OldKey) and run an automation to copy the issue key into that field then ensure the new project retains that custom field. I have not done this but should work.