When loading the agent view 'Queues' is momentarily replaced with 'Tails'

[Rus Yates-Aylott]

One of my colleagues is launching his standard agent view and the cases in the default queue are correctly displaying in the right-most pane. However, the left-side menu is displaying 'Tails' where it should say 'Queues' for a few seconds before it corrects itself.

No one else I have spoken to has witnessed this behaviour and it would be good if someone could advise on why this is happening.

Thanks

[Marc - Devoteam]

Hi @Rus Yates-Aylott 

Possible solutions:

1. Clear customers browser history and cookies
2. Check the users bowser language and system regional settings, they are causes fro translation
3. Use another browser

[Rus Yates-Aylott]

Thanks Marc,

However, I have since discovered another user with exactly the same issue. Oddly, it's not affecting me.
Only difference I can think of is that the 2 affected users are both Atlassian Admins whilst I am only a JSM Admin.
Beyond that, I haven't a clue.

[Marc - Devoteam]

Hi @Rus Yates-Aylott 

I'm and org admin on multiple sites and I can't reproduce it, on any site.

The I can only suggest the options I gave or raise an issue at Atlassian Support.

[Rus Yates-Aylott]

I have done exactly that. Thanks for looking into it.