When cloning incident from SM to another SM, all attached images don't move.

rtamam
Contributor
August 8, 2024

Hi we created an Automated rule that move incident from 1 SM to another.

For some reason, attached pictures always got lost in the movement.. any idea why?

1 answer

3 votes
Kris Dewachter
Community Leader
Community Leader
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August 8, 2024

Hi @rtamam ,

How do you "Move" an issue via an automation rule ? As far as I now, there is no MOVE action.

It's possible to move an issue by cloning it into another project. I presume you are doing it like that. If so, can you check if you are cloning the "attachment" field also.

Best regards,

Kris

rtamam
Contributor
August 8, 2024

You're correct, Kirs/

I'm using the method you mentioned, cloning and delete the original.

I'll check your suggestion, thanks!

Like Kris Dewachter likes this

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