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When I change a workflow in workflow scheme, what happens to existing issue statuses?

capek.frantisek
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September 7, 2023

We have a workflow scheme. In this scheme, we have workflow for issue type Incident. I saved a backup of this worfklow, and I want to use the backup instead of the current workflow. What happens to the original case status when I add the backup workflow to the scheme and change the issue type Incident to use this backup workflow? (provided the stages did not change, only the transitions, but I wonder how it would work when we would change the stages as well)

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Riley Sullivan
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September 25, 2023

Hello @capek.frantisek 

 

When you change a workflow, one of the steps when you publish the new workflow will ask how you want to map the old statuses to the new statuses.

Screenshot 2023-09-25 at 1.06.26 PM.png

 

Hope this helps!

capek.frantisek
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September 27, 2023

Thanks!

Riley Sullivan
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September 27, 2023

Any time! If this answered your question, feel free to mark this as answered.

 

Cheers!

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