What should the format be for files as a URL when importing Assets

Robert Wen_Cprime_
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August 15, 2023

Hello Community!

I'm trying to replicate the import of Assets from a URL as specified in https://support.atlassian.com/jira-service-management-cloud/docs/import-data-from-a-web-address/

It works for my CSV file on my Google Drive if I follow the instructions and convert to a Google Sheet and add the /export?format=csv tag.

But I'm curious if it works at other sites/places such as OneDrive/Sharepoint.  Attempting that gives me an error.

Screenshot 2023-08-15 at 7.34.23 AM.png

Anything I have to do there?  What's worked for you?

 

1 answer

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Bob Plank
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January 25, 2024

We've been experiencing this issue as well.  The only requirements in the docs specify a file size limit, and that the site must be a publicly accessible site with ssl encoding.   Clearly this is not all that is required, or there is a product bug here.

 

Anyone else experiencing this?

Micah
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May 15, 2024

Yes. Also seeing on Data Center. 

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