This question is in reference to Atlassian Documentation: Automating the calculation of priority based on impact and urgency values on issue creation
Do you have definitions for above urgency and impact values?
I'm trying to find definitions when urgency and impact are divided for 4 values
The matrix here refers to the importance of issues.
Impact - influences on other qualities of services (software, hardware, infrastructure, etc.)
urgency - Do we have to deal with this as soon as possible?
So these two dimensions should be determined by your organisational requirements. There is no common setting for this matrix, every organisation varies in this domain.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events