What's the best way for customers to log an issue on their phone?

timm October 13, 2021

Yes, I've tried:

  • adding customer portal url as shortcut to home screen (android) - ok, but not awesome
  • jira cloud app - it doesn't seem to be build for customers
  • JSMobile - Service Management Portal - was buggy and couldn't get it to load

1 answer

1 vote
Mayur Jadhav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 13, 2021

Hi @timm 

Apart from this I don't think so there are any options left.

Even we also wanted that our customer can raise a ticket through their mobile phone but unfortunately not a best options was available.

Tim Morrissey October 16, 2021

Thanks, Mayur. Much appreciated

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