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What's the best way for customers to log an issue on their phone?


Yes, I've tried:

  • adding customer portal url as shortcut to home screen (android) - ok, but not awesome
  • jira cloud app - it doesn't seem to be build for customers
  • JSMobile - Service Management Portal - was buggy and couldn't get it to load

1 answer

Hi @timm 

Apart from this I don't think so there are any options left.

Even we also wanted that our customer can raise a ticket through their mobile phone but unfortunately not a best options was available.

Thanks, Mayur. Much appreciated

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