I am new to Jira Service Management and I am currently evaluating this product for an enterprise role out but I am having trouble finding information regarding what reporting and dashboard capabilities are included with Jira Service Management.
Atlassian Team members are employees working across the company in a wide variety of roles.
July 7, 2021 edited
Hey Shane, welcome to Jira Service Management! From the Reports section on the service desk sidebar, you can leverage several out-of-the-box reports like agent workload, SLA goals, time to resolution, customer satisfaction, and more.
Additionally, you can build custom reports, adding data series from your service desk, custom colouring/labels, and JQL query filters.
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