Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What reporting, dashboard capabilities come with Jira Service Management?

I am new to Jira Service Management and I am currently evaluating this product for an enterprise role out but I am having trouble finding information regarding what reporting and dashboard capabilities are included with Jira Service Management. 

1 answer

0 votes

Hey Shane, welcome to Jira Service Management! From the Reports section on the service desk sidebar, you can leverage several out-of-the-box reports like agent workload, SLA goals, time to resolution, customer satisfaction, and more.

Additionally, you can build custom reports, adding data series from your service desk, custom colouring/labels, and JQL query filters.

Check out this page for a more in-depth guide on what reports exist and how to set up custom reports
https://confluence.atlassian.com/servicedeskserver041/setting-up-service-desk-reports-969531111.html

- Dan (Associate Product Manager, Jira Service Management)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

100 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you