I am currently using Microsoft System Center Service Manager(GridPro) and we have Support Groups for assigning tickets. I want to know which standard JIRA field can be used as Support Group and what purpose "Teams" field is used for.
If yes, you could use Team for this. Or, you could group users into actual user Groups - and "assign" tickets to a Group using a custom "Group Picker (single Group)" field.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.