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What is the difference of these two users?

What is the difference between these two users? I am trying to deactivate the user named JiraHead 4 but I can't because it shows the Suggest Change instead of Update details.

 

To Deactivate the user you must click the Update details > Deactivate. But the other accounts don't have the Update details but it shows Suggest Change instead. What id the difference?

 

Please see the image below

Suggest Changes2.JPGUpdate Details2.JPG

2 answers

Regardless of account type, you can always 'revoke site access' from the users listing:
revoke site access in users.png

or from user details page:

revoke site access.png

0 votes

That looks to me like JA and J are two different types of user - JA is managed inside Jira and J in an external directory (hence the "suggest changes" - you'll need an admin of the external directory to make changes, so this lets you suggest it to them directly)

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