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What is the best practice to use in SLA, Priority or Urgency?

Rodriguez_ Jhon Ronald
Rodriguez_ Jhon Ronald May 24, 2021

What is the best practice to use in SLA, Priority or Urgency?

if Priority, how can i remove the other drop down menu below as we only need High, Medium, Normal & Low selection?

priority.JPG

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Jack Brickey
Jack Brickey
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May 24, 2021

Priority works fine. If you want to limit the options then you first need to be a system admin and go to admin > issues > priorities.  However, be sure to consider all projects as this is a system configuration setting. So all projects will be impacted. 

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