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What happens when automation rule execution limit is reached?

We are on the Standard Plan for Jira Service Management. According to https://www.atlassian.com/software/jira/service-management/pricing we have 500 global/multi-project automation rule executions per month.

 

automation & pricing.png

 

What happens if and when we hit that limit? Will global/multi-project automation rules simply be stopped from executing at that point? Or will we be charged on a per-execution-basis?

2 answers

1 accepted

3 votes
Answer accepted
Jack Community Leader Feb 04, 2021

The rule triggers will fail until the monthly reset.

2 votes
Liron Atlassian Team Feb 04, 2021

Hi Chris, I am pretty sure at Atlassian we don't charge on a per execution basis. What is more likely is that you will be stopped from execution at that point.

I am not from that team but I am finding out for you and will get back to this when I know.

Thanks!

Liron

Liron Atlassian Team Feb 04, 2021

Yep confirmed this is the case, as Jack said above. All the best!

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PRODUCT PLAN
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