Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,366,087
Community Members
 
Community Events
168
Community Groups

What happens when automation rule execution limit is reached?

We are on the Standard Plan for Jira Service Management. According to https://www.atlassian.com/software/jira/service-management/pricing we have 500 global/multi-project automation rule executions per month.

 

automation & pricing.png

 

What happens if and when we hit that limit? Will global/multi-project automation rules simply be stopped from executing at that point? Or will we be charged on a per-execution-basis?

4 answers

1 accepted

4 votes
Answer accepted
Jack Brickey Community Leader Feb 04, 2021

The rule triggers will fail until the monthly reset.

2 votes
Liron Atlassian Team Feb 04, 2021

Hi Chris, I am pretty sure at Atlassian we don't charge on a per execution basis. What is more likely is that you will be stopped from execution at that point.

I am not from that team but I am finding out for you and will get back to this when I know.

Thanks!

Liron

Liron Atlassian Team Feb 04, 2021

Yep confirmed this is the case, as Jack said above. All the best!

I assume/hope that project specific automations continue to run when this global/multi-project limit is reached?

When the automation limit is reached, it would make more sense maybe to start a "pay as you go" action rather than stopping the feature and impacting the customer operation. This "pay as you go" could be an option on the system. The customer would be notified of course, but he wouldn´t mind I guess because this way is operation is always ensured.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events