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What fields get searched in My Requests customer view

If you are on the "My Requests" view of the customer portal and you enter a search string, which fields actually get searched? It seems like the Summary and Description fields get searched, but I'm not sure if that's it.

2 answers

1 accepted

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Answer accepted
Brant Schroeder Community Leader Jan 06, 2021

Maura,

  If my memory serves me correctly the fields it searches are:

  • Summary
  • Description
  • Public Comments (Comments the customer can see)
  • Key

Hope this helps you out.

Brant,

Thank you for confirming the fields I thought are being searched and also for identifying that the Public Comments are also searched. I justed ran a test and see that your memory has served you well.

0 votes

Maura,

That's correct.  It searches both of those fields and does not appear to search other fields such as custom fields.

 

Thanks, 

 

Kian

Thank you for the response Kian.

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