Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,280
Community Members
 
Community Events
168
Community Groups

What does your CSAT look like?

We are pretty proud of our CSAT score, but I'm curious just how good it really is, and what other JSD users are finding as far as response rates to CSAT surveys. 

We get about 1 score for every 5 cases. We are currently averaging 4.9 stars over the last 12 months, which I think is pretty awesome and reflects what great support staff we have. 

So let's hear it, how are we doing as a community in taking care of our clients? I'm more than happy to share our model, and things we do to provide that level of service as well if it can help anyone!

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

669 views 3 20
Read article

Atlassian Community Events