You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.
Join groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Hi,
I keep seeing the "request language" in JSM, and I'm not exactly what it does. I have tried to find documentation, but the only thing I can find is this: https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#request-language.
I'm a bit confused just by looking at the first sentence:
"By default, responses are translated based on the requesting user's language preference, or the Jira site default language if anonymous."
It talks about translating requests, but I'm not aware that JSM translates request content in any way. Am I wrong? Is this something Atlassian is working on? Can it already be done through the Jira Cloud Platform APIs?
Hello @Capi _resolution_,
Thank you for your question!
The Request Language field shows the language that the customer is using in the customer portal.
This only works if the languages set in the project are visible to customers and up to date. They can select any language on their profile, but it will only show on the Request language the ones that were added to the project.
With this said, if the customer goes to their profile in the customer portal and changes their language, for example, to Portuguese or Spanish, once they create a ticket, it will show their language, so agents will know what language they are using.
If they don’t change the language or the preferred language is not visible, it will show by default “English”.
Hope this helps!
If you have any other questions regarding this matter, please let us know.
Kind regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.