What do we do after changing the status to resolved?

[Deleted user]

What next, after changing the ticket status to resolved?

[John Funk · Accepted solution]

Hi Albert - Welcome to the Atlassian Community!

How are you marking it Resolved? Are you moving it to a Status and using a post function to set the Resolution field? Or using a transition screen?

If so, are these Done category statuses? If so, then you should not have to do anything else.

[Deleted user]

Actually, the problem is not everyone on my team can change the status of the ticket to resolve. They have the option, but when they click it it change to a loading screen and keeps on loading. So I thought maybe there are too many resolved tickets and these tickets need to be closed or deleted or something like that.

[John Funk]

So, is there a pop-up transition screen that should come up? 

Have these users that have the failures tried other browsers? Or Incognito mode? This sounds like a browser issue to me if it is just some users and by the description of what you are saying is happening. 

[Alex Koxaras _Relational_]

Hi @[deleted] and welcome to the community,

Customer resolves the issue, agent Closes it. So I would add a Close status.

There is also the possibility of an agent resolving an issue, and customer Closes it. 

In any case, add a Closed status.

[Deleted user]

basically we change the status on the status field to resolve and it keeps on loading. nothing happened afterward.