What can I do if I have two accounts per user?

dennis_pajak_non_agilent_com January 30, 2023

First, we created JIRA users manually. These have also already created many tickets.

Now the server is in our domain and we have imported all NT accounts.

Some users now have two accounts! One NT account and one manually created account.

How can we proceed now?

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Teresa_DevSamurai
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 30, 2023

Hi @dennis_pajak_non_agilent_com 

To consolidate duplicated JIRA accounts, identify duplicates, decide which to keep, transfer tickets, comments, attachments from one to another, delete duplicated account, and update references to the deleted account. Do with caution and backup JIRA data.

dennis_pajak_non_agilent_com January 30, 2023

so i have to do this manual for each account?

Teresa_DevSamurai
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 30, 2023

Yes, this process would have to be done manually for each duplicated account in JIRA. This is because merging or deleting accounts and updating references to them cannot be automated.

dennis_pajak_non_agilent_com January 30, 2023

ok, thank you!

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