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Weird link in customer notifications

Hello everyone,


I'm having a weird issue in Jira Servicedesk. Whenever a customer notification is send, the following link is added at the bottom:


The weird thing is, that this link is not found in the Project Settings -> Customer notifications menu. This link cannot be found in any of the templates actually. 


I hope someone can help me with this. 


With kind regards,


Jurgen de Bruijne

1 answer

We have the same problem. You can fix this on the server in the file system. You have to modify the template. As this requires a restart of Jira we have not tried it yet. 

see further information here:

Hello Florian,


Thank you for this. 


I will try this out, and let you know the outcome. Then you can proceed as well with this procedure. :)


With kind regards,



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