Webhook to pagerduty not working

[Warren Groenewald]

I have an automation on service desk which should fire off a webhook to pagerduty.

Following this guide I have setup the webhook.

Using Postman the shape of my request is:

---

POST URL:
https://api.pagerduty.com/incidents

Headers:
Authorization: Token token=<my_token>
Accept: application/vnd.pagerduty+json;version=2
Content-Type: application/json
From: <my_email>

Body:

{

"incident": {

"type": "incident",

"title": "TEST TEST TEST",

"service": {

"id": "<service_id>",

"type": "service_reference"

}

}

}

Sending the above creates my incident in pagerduty as expected.

I've copied the above exactly into my webhook into Jira, with the body being the "custom payload". I get no incident created in Pagerduty but service desk automations still show the event as a success.

What am I possibly missing?